Featured publications
SHORT ARTICLE • Remove CX Friction With a People-Centered Design Process
SHORT ARTICLE • The Rise of Service Design in Public Sector
INTERVIEW • Business Journal: Q&A with Christopher Vice on Innovation (external)
JOURNAL ARTICLE • Learning to Work in Teams (PDF launch)
Additional selected publications and presentations
Presentation: ‘Stop Buying Mouse Traps to Fix Your CX Problems.’ Chief Experience Officer Exchange, Chicago, Mar 4, 2024.
Judge: ReWorked Impact Awards to celebrate exceptional work in the field of the employee experience; peer review judge, 2024.
Presentation: ‘Service Design Thinking: Could you gimme an AND over here?’ Interaction Design Association, IxDA Indy, Design Week, October 6, 2018.
Keynote: ‘Design Thinking: How this Concept Creates Opportunities within the Integrated Practices of Design and Business.’ The 32nd International Design Management Conference, Thinking Ahead: The Changing Role of Design and Design Management in Business. Williamsburg, Virginia. Sep 22, 2007.
Article: ‘Viewpoint: Creativity is Key to Competitive Advantage.’ Indianapolis Business Journal, vol. 26, no. 15 (June 20 – June 26, 2005): 11.
Article: ‘Viewpoint: Trust In Institutions Depends On Clear Communication.’ Indianapolis Business Journal, vol. 25, no. 29 (September 27 – October 3, 2004): 13A.
ESSAY: ‘Past (in)tense / Future (im)perfect.’ Emigre Magazine, no. 21 (Winter 1992): 26-27.
Work published: books and periodicals
Desgrippes, Joel & Marc Gobé. On the Emotional Brand Experience. Beverly, MA: Rockport Publishers, 2007.
Eldridge, Kiki. 1,000 Bags, Tags, and Labels: Distinctive Designs for Every Industry. Beverly, MA: Rockport Publishers, 2006.
Harvey, Wilson. The Best of Brochure Design 7. Beverly, MA: Rockport Publishers, 2004.
Andres, Clay. Identity Design Sourcebook: Successful IDs Deconstructed and Revealed. Beverly, MA: Rockport Publishers, 2004.
Fishel, Catherine. Redesigning Identity. Beverly, MA: Rockport Publishers, 2002.
Gomez, Edward. New Design Los Angeles: The Edge of Graphic Design. Beverly, MA: Rockport Publishers, 2001.
Vanderlans, Rudy. ‘The Last Wave.’ Emigre Magazine, no. 54 (spring 2000): 16.
Shapiro, Ellen. ‘Clients and Creatives.’ Communication Arts, vol. 40, no. 5 (September 1998): 86-91.
Sherr, Leslie. ‘Work from New York.’ IDEA, International Graphic Art Tokyo, no. 266 (January 1998): 59—61.
Drate, Spencer. Cool Type. Glouster, MA: North Light Publishing, 1997.
Underwood, Elaine. ‘Brooks Brothers Dusts Off Stodge to Attract a New Generation.’ Brandweek, Vol. XXXVII, No. 36, September 16, 1996.
‘The Rockport Store.’ Architectural Record, (May 1996): 112-113.
‘The Rockport Store.’ Visual Merchandising + Store Design, (May 1996): 48.
Poyner, Rick. ‘David Carson Revealed.’ ID International Design Magazine, vol. 42, no. 6 (November 1995): 48-53, 92.-93.
Vanderlans, Rudy. Graphic Design into the Digital Realm. Sacramento: Emigre, 1994.
Carson, David. ‘Influences: The Complete Guide to Uncovering Your Next Original Idea,’ HOW Magazine, vol. VII, no. 3 (March 1992.): 77.
Poynor, Rick & Edward Booth-Clibborn. Typography Now: The Next Wave. London: Booth-Clibborn Editions, 1991. not attributed, 155.
Industry awards
2007 American In-House Design Awards: Graphic Design USA Awards Annual. New York: Graphic Design USA; 2007.
Typography 17: The Annual of The Type Directors Club / Annual Review of Design in 1995. New York: WatsonGuptill Publications; 1996.
‘International Annual of Design: Promotional Design.’ HOW Magazine, vol. XI, no. 2 (April 1996): 61.
‘International Annual of Design: Corporate Identity.’ HOW Magazine, vol. XI, no. 2 (April 1996): 106.
‘International Annual of Design: Advertising.’ HOW Magazine, vol. X, no. 2 (April 1995): 64.
‘International Annual of Design: Advertising.’ HOW Magazine, vol. IX, no. 2 (April 1994): 108.
The 100 Show: The Seventeenth Annual of the American Center for Design. American Center for Design. New York: Watson-Guptill Publications, 1994. PRINT Magazine, vol. XLIII, no. 5 (September 1989): 146.